Yes, we can modify its style, size, color, and embossed letters or logos and graphics, customize them based on your sketches or descriptions, and give it a new soul with your design. You can follow our YouTube account, and you can fully understand our technical capabilities.

Since our leather is oil-tanned, you won't need to do anything to care for it at the outset. As you begin to use your bag, you'll notice that the leather will naturally condition itself from the inside out, developing a beautiful sheen and naturally buffing scuffs and scratches. After 6-12 months of use, you may notice that you'd like to condition the leather to restore its luster and buff out any dry spots or scuffs. We use theChamberlain’s Leather Milkin our workshop every day and are able to use it on even our lightest colors without any noticeable darkening. In our experience, the leather will look a bit darker when you first apply the conditioner, but will return to the original color when dry. Of course, take care to use a reasonable amount, as a super heavy coat may have different effects on the leather. Finally, some customers choose to add an extra waterproofing spray to their leather so it will better wick raindrops and moisture, but this is optional.

Full grain leather is the strongest and most durable available. It is real leather and the unique texture and natural imperfections from the cow's life have not been sanded, cut or shaved off. Full grain leather is SIX times stronger than buffed, upholstery, or 'genuine leather'. Rather than wearing out, full grain leather will naturally condition with use, developing a much sought-after patina and unique character over time. More common 'genuine leather' products available from large department stores have been stripped down and rebuilt with resins, waxes, and chemicals to make all 100,000 look identical. The best these mass-made products will ever look is the day you buy them! In contrast, your full grain Portland Leather Goods items will be stunning when you use them for the first time, and only increase in beauty with every day, becoming something you will treasure for a lifetime.

Vegetable Tanned Leather is a traditional method of leather tanning that has been used for centuries to preserve animal hides using tannins from wood and bark. 

The hallmark characteristic of Natural Vegetable Leather is the patina - the process of aging that gives your leather a rich glowing color and a striking sheen. Starting the moment you first carry your new bag it will begin to change and burnish, becoming uniquely yours.

The difference between the Premium items and our Almost Perfect items is the number of natural character marks. All full-grain leather has some natural character marks from the cow’s life—bug bites, scratches, stretch marks, wrinkles and flaps. Almost Perfect often will have a mark that is slightly more obvious or will have a combination of the characteristics above. It’s also possible that the color was just a little off from the rest of the hides. Most people are very happy with their Almost Perfect purchase and appreciate the extra uniqueness! None of these "imperfections" will affect the integrity of the item—you'll still receive a wonderfully well-made product that will last a lifetime, and if you are not happy, it can still be returned or exchanged!

It’s always a sad day when spills and stains happen! There are some things you can do to remove or minimize the damage depending on the nature of the stain. 

For light duty cleaning like regular wear and small spills, we suggest Weiman’s Cleaning and Conditioning Leather Wipes! If the stain is more serious, such as ink or dye transfer from clothing, you may need more muscle like theLeather Care Kit by Furniture Clinicwhich uses a foaming action to get deep into the grain, or a multi-step process like Chamberlain's Restoration Leather Care Ensemble. If all else fails, please seek out a local dry cleaner as they’re likely to have experience in removing stains from porous materials.

For other stains, try a leather cleaner such as Chamberlain’s Leather Cleaner and follow the product instructions: Purchase Here

Note: if you plan on caring for the item yourself, make sure to spot-test any products in a hidden area, like the back of the inside pocket in case there are unexpected results.

If all else fails, or in the case of a more devastating stain, please seek out a local dry cleaner as they’re likely to have experience in removing stains from porous materials. 

We are always happy to review a photo of your tote to make sure that you received the correct color. In the overwhelming majority of cases, the tote is the correct color, however, as leather is a natural material and it is dyed in batches, there is a spectrum within any particular shade. This is more prominent in the brown tones, such as Cognac and Honey. We review and update our listing photos as frequently as possible to make sure the color we are sending out is represented as accurately as possible. Keep in mind that our photos are taken in either a bright studio or on the street using professional cameras, so your tote might not have the same vibrance when you open the box on your dining room table! Take your tote into natural light and if you feel the shade is off from what you expected, snap a picture for us to review and send tohello@portlandleathergoods.comalong with your order number.